Today, Posh announced that it raised $27.5 million in series A funding led by Canapi Ventures. According to that same survey, 57% of companies were testing the use of AI in assisting customer service agents.Īnticipating the trend, Karan Kashyap founded Posh Technologies, a Boston, Massachusetts-based conversational AI and natural language processing technology development company, in 2018. A 2019 Deloitte survey found that 76% of contact centers were planning to invest in AI in the next two years. But even before the pandemic, customer service departments were experimenting with automation solutions, including chatbots and transcribers, to streamline operations. Apply or nominate today!Īs call volumes skyrocketed during the pandemic, contact centers turned to AI to help distribute the workload. At the event, we will also announce 25 top game startups as the 2024 Game Changers. Globally, the iPaaS market is expected to balloon from $2.5 billion in 2020 to $23.78 billion by 2028.We're thrilled to announce the return of GamesBeat Next, hosted in San Francisco this October, where we will explore the theme of "Playing the Edge." Apply to speak here and learn more about sponsorship opportunities here. This means that not only is the Rattle integration far more comprehensive and solves all use cases, it is also far easier to build and maintain for the end-user,” he said. “Other iPaaS platforms are generic connectors between any two applications. However, the CEO says they stand out as the only purpose-built offering for connecting messaging apps with enterprise software. In the integration-Platform-as-a-Service (iPaaS) space, Rattle goes against the likes of Zapier, Workato and Tray. Currently, it supports or plans to support Salesforce, Marketo, Zendesk, Jira, Hubspot, Salesloft, Gainsight and Outreach. With this round, which was led by Insight Partners, the company will focus on growing its go-to-market and engineering teams and expanding the platform ecosystem by building more integrations. The revenue of the company has grown tenfold over the past year. Rattle already claims to have roped in more than 100 customers, including Miro, ClickUp, Rippling, Front and Clearbit, with 4,000+ daily active users. Managers, on the other side, get notified about all major changes in real-time, which means they can not only keep a tab on things but also push for better outcomes. ![]() And, once it ends, they can use the notes to update the deal information – size, closing date, or any other parameter – in Salesforce via Slack. As the call takes place, they can log important details on Slack, saving the trouble of going to third-party apps/services. For instance, a rep can be notified about an upcoming client meeting, with complete information from Salesforce on the context/stage of the call, deal size and other elements. Organizations don’t have to go through change management as there is no new system to learn and can start seeing ROI within the same day,” he added.Īccording to the company, reps using this solution can save 4 hours per week. “A user usually can get set up with our platform within minutes using our one-click integrations and no-code platform. “It eliminates the painful data entry process of enterprise go-to-market systems and simplifies work by not only making data accessible but also proactively bringing important data to users in the places they work most in (Slack & MS Teams),” Aggarwal said. ![]() This means enterprises using the company’s platform can make any custom object or field that exists within its Salesforce, Jira, Hubspot or any other major CRM instance accessible inside Slack or Microsoft Teams. Rattle solves these challenges by making modern communication channels the new interface of CRMs. “We all use highly intuitive applications in our personal lives (think Instagram, Lyft, Spotify) but our work applications – Salesforce, Workday, JIRA, SAP & others – leave a lot to be desired in terms of usability and UI,” Sahil Aggarwal, the CEO of Rattle, told VentureBeat.
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